Hol Chan & Shark Ray Alley Snorkeling

Booking & Payment Policy For bookings made more than 30 days before your first scheduled tour or course, 50% of the total is required at booking. The remaining 50% is due 30 days before your first scheduled activity. For bookings made 30 days or less before your first scheduled activity, full payment is required at booking. The payment due is calculated automatically at checkout. These payments cover all reserved tours and courses, including applicable taxes. Equipment rental and park entrance fees are paid separately on site. Please review these terms before paying. By submitting payment, you confirm that you have read, understood and accepted this policy. Cancellation Deadlines We must receive your cancellation by email or WhatsApp at least 24 hours before local tours and courses, including local diving, snorkeling, Hol Chan and courses, or at least 48 hours before private and offshore tours, including private tours, Blue Hole and Turneffe. Deadlines are based on the scheduled start time of the affected activity, in Belize local time. Cancellations & Refunds If you cancel your entire booking before the applicable deadlines, 25% of the total amount you have paid is non-refundable. The remaining 75% of your payment will be refunded. If you cancel only some activities before their applicable deadlines, we will refund all amounts paid towards those activities, without a deduction. Your remaining activities stay booked. Cancellations received after the applicable deadline and no-shows are subject to a 100% cancellation charge for the affected tour or course, and no refund will be issued. This applies regardless of the reason, including illness or changes to travel plans. Payments already received count towards this charge. Weather & Operator Cancellations If BPDC cancels due to unsafe weather, insufficient participants or another operational reason, you may reschedule, subject to availability, or receive a full refund of all amounts paid for the affected services, without any deduction. Our team makes weather-related decisions based on safety. Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer. If you have any questions, please contact us before paying. We look forward to welcoming you!